Support

Support
If you have any questions don’t hesitate to contact our customer service team for support. Get in touch with a us, our team is here to help.

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Frequently asked questions

Please read our FAQ before contacting our support

Products

Are the files and downloads legal?

Yes, all themes, plugins, add-ons, and WooCommerce extensions that are distributed by our repository are 100% open-source with the GNU GPL.

Are the files and downloads legal?

Yes, all of our products are 100% authentic. If we feature a product on our website, then we have an active subscription to that product’s author(s). We download from the product from them and redistribute to you. These downloads are not altered in any way.

Are you the developer of these files?

PREMIUMGPL.COM is not affiliated, associated, authorized, endorsed by, nor is in any way related to third-party developers, including WordPress, WooCommerce, WooThemes, Elegant Themes, Rocketgenius Inc., GravityForms, iThemes, OnTheGoSystems, AppThemes, etc.

How can you offer the products at such low prices?

All WordPress items, such as plugins and themes, are licensed under a General Public License (GPL). This means that once we have purchased an item, we are free to redistribute it if we choose to do so. Your membership to our website goes toward buying new and maintain current subscriptions to third-party author’s themes and plugins. This form of crowdfunding helps keep our prices low, and we share this benefit with you.

Distribution

How many sites can I use the plugin or theme on?

As many as you like. Seriously, there are no catches. The plugins and themes are GPL-licensed, and you can use them as often as you need to, on however many sites you choose. Have a friend who’s building a website? Share our plugins and themes with them, too.

Can I keep the plugins and themes after my subscription ends?

Of course. Under a GPL license, you are free to keep them if you want. Please be aware that you will need an active subscription with us if you want to access any future updates.

License

Does PREMIUMGPL.COM provide license keys?

We do not provide, lease, release, or resell license keys. All the products offered on this website are licensed under the GNU General Public License (GPL). You do not need license keys to use your projects, regardless of how many products need. License keys are only required if you want to receive automatic updates and support from the author of a plugin or theme.

Why are my plugins and/or themes asking me for a license key?

You can ignore these requests. Developers include these keys to be able to automatically update their plugin or theme and allow you to register for support. The item itself will work perfectly fine without entering a license key. We recommend updating your themes and plugins manually as updates become available on our website.

How can I hide license or key reminders?

Consider hiding the license activation reminders through a plugin like “Disable admin notices individually” This is a free plugin that is very popular in the WordPress community. Make sure to check the official documentation for more information!

Updates

Do you provide updates to the products?

Yes. As soon as we are notified about an update, we download it from the author and update it on our site.

Will I receive updates if I buy a single product or bundle collection?

Whether you buy a single item or a bundle collection, we provide 365 days of updates, and we update our products as soon as the developers update their files.

Support

Do you offer technical support for themes, plugins, and WooCommerce extensions?

Due to the nature of our repository, we do not offer any type of support for themes, plugins, or WooCommerce extensions. If you require technical assistance for these tools, then we suggest that you purchase a license from the original developer or vendor.