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TOTALDESK

$1.99

Version: 1.7.21
Description: HELPDESK, LIVE CHAT, KNOWLEDGE BASE AND TICKET SYSTEM
Note: This is the same plugin or theme as distributed by the developer.

SKU: 00160 Category: Brand:

Totaldesk is the only all in one helpdesk solution for wordpress. Including a ticket and notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get totaldesk!

TOTALDESK PLUGIN

All issues will be handled within the ticket system. No matter where the question comesfrom it will be centrally stored in a ticked. Controll all notifications, that you want to send out to the reportes or agents. Enable mail notifications, desktop push notifications or slack messages to your team chat. Give your users the opportunity to start a livechat often speeds up the issue solving process. Create your own searchable knowledge base based on your tickets. you can copy the ticket content directly into a new faq article.

PLUGIN FEATURES

– ticket system
– 3 differnt new tickt forms
– inbox fetching
– 2 roles, agent and reporter
– my tickets page
– set default values for new tickets, custom ticket types, own ticket status and custom ticket project or ystems
– attachment support
– inform agents in notifications
– html wysiwig comment form
– saved replies
– logging and history system with totaldesk
– xls export
– reporters and agents can reply to email
– ticket overview (assigned to, status in colors)
– set inbox archieve folder
– notifications
– email notifications
– desktop notifications
– slack notifications
– notify when a ticket has been created, someone replied, status has changed, agent has ben assigned
– livechat
– start a chat with a new subject (new ticket)
– enter a chat with a given ticket id
– send a message (new ticket) when no agent is online
– every chat conversation will be saved
– knowledge base with totaldesk
– create a faq based on a ticket
– group faqs into topics
– set custom icons for topics
– live search for faqs
– track faq views
– 3 built in widgets
– order faqs by view / popularity
– 2 layouts (boxed, list)
– reports
– tickets by agent, status, type, system, year, month and month
– integrations
– woocommerce
– envato
– slack
– well documentented
below the complete list

TOTALDESK PLUGIN UPDATES

For update request contact our support, and we will notify you to the email entered. We don’t offer technical support for totaldesk. If you’d like to be supported, please purchase the full version.

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